At Best Friends Mercantile, we want you to love every item you purchase. Please review our store policies below before placing your order.

Returns & Exchanges

We gladly accept returns for store credit only within 14 days of purchase.
To be eligible for a return, items must be unused, unworn, and in original packaging with tags attached.

Once your return is received and inspected, you will receive a store credit that can be used toward future purchases.

Seasonal & Sale Items

All seasonal items and sale items are final sale and non-refundable. Please double-check your order before completing your purchase.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact us within 3 days of delivery so we can make it right.

Pickup & Local Delivery Orders

Orders marked for pickup or local delivery follow the same return policy listed above. Seasonal and sale items remain final sale.

Shipping

Orders are processed and shipped within 1–3 business days unless otherwise stated.
Shipping times may vary depending on your location and carrier delays.

Contact Us

Questions about your order or our policies?
Please fill out our contact form or give us a call at (706) 221-2085 during business hours.